Microsoft is hiring for the post of Technical Support Engineering Apprentice in Bangalore. Candidates who are looking for this opportunity can apply for this position before the last of the application. Check eligibility details and application process given below.
Company Name: Microsoft
Job Location: Bangalore
Job Role: Technical Support Engineering Apprentice
Experience: Freshers
Employment Type: Full Time
Selection Type: Online
Educational Qualifications: Bachelor's Degree
Job Respondibilities:
- Identify and categorize IT service requests and incidents, ensuring accurate logging and tracking using the organization's incident management tools
- Analyze specific client agreements, Service Level Agreements (SLA), and management plans.
- Identify the latest changes, procedures, and practices related to service requests and obtain sufficient information from customers to understand the nature of the problem.
- Implement and adhere to service level agreements (SLAs) by logging tickets, capturing incident details, and ensuring timely resolution.
- Perform initial diagnosis of issues based on customer-provided information and implement appropriate solutions.
- Install, configure, and maintain a variety of software tools and applications, including MS Office, databases, and CRM systems.
- Utilize remote troubleshooting tools to resolve technical issues and provide support to endusers.
- Engage in continuous learning and development, staying updated with the latest industry practices and technologies.
- Access the organization's knowledge base to identify solutions and workarounds for service requests and incidents.
- Demonstrate essential communication methods in line with gender inclusiveness and PwD sensitivity.
Required Qualification's:
- Eligibility criteria - Students pursuing their B.E. or B.Tech in circuital branches with a YOP 2025 without any active backlogs are eligible to apply.
Preferred Qualifications (PQs):
- English Language: fluent in reading, writing, and speaking
How To Apply:
- Visit the official website/ click on given link below
Microsoft Careers: Home
- Fill all the application details
- Upload the updated Resume
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